Returns & Exchanges

At CASSON, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale accents are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive safely at our warehouse.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.